Get in Touch With Us

Got a question about something you read on this site, or spotted a detail that needs a second look? Here's how to reach us, what we can help with, and what to expect once your message lands in our inbox.

Ways to Contact Our Team

Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a real response. Most messages get a reply within two working days, though this can stretch slightly during busier periods.

To help us route your message quickly, tell us upfront what it's about. A quick line like "correction request" or "question about redemption times" in your subject line makes a real difference to how fast we can respond.

What You Can Get in Touch About

We cover sweepstakes casinos, sweeps coins platforms, and social casino sites, so most of the messages we receive relate to that world. Common reasons readers write in include:

• Questions about how sweepstakes casinos work — including the dual-currency model, Sweepstakes Coins redemption, or how a "no purchase necessary" entry works.
• Corrections and accuracy flags — sweepstakes casino terms, eligible states, and redemption thresholds change often. If something on our site looks outdated, we want to know.
• Feedback on our coverage — suggestions for platforms to review, states you'd like more detail on, or topics we haven't covered yet.
• Partnership or editorial enquiries — if you represent a sweepstakes casino operator or a relevant organisation, introduce yourself and explain what you'd like to discuss.
• Concerns about play habits — if you or someone you know is struggling to keep sweepstakes-style play in check, mention this in your message and we'll point you towards resources that can help.

Before You Write In — Things We Can't Confirm by Email

We're an independent comparison and review site, not the operator of any sweepstakes casino listed here. That means there are certain questions we genuinely can't answer for you, no matter how quickly we reply:

• Account-specific issues. We can't check your balance, verify your identity, or process a redemption. Those requests need to go directly to the platform's own support team, through the account you hold with them.
• Whether a site is legal in your state. Sweepstakes casino availability is decided state by state, and rules shift over time. We can explain how the model generally works, but we can't tell you definitively that a given platform is permitted where you live — that's worth checking against the operator's own terms and, if you're unsure, your state's current guidance.
• Guarantees about winnings or payout speed. Outcomes on casino-style games are down to chance, and redemption timing depends on each operator's own verification process. We won't promise results in our replies, and you should treat any such promise elsewhere with caution too.

If your question falls into one of these areas, the fastest path is usually the operator's own support channel or, for legal questions specific to your state, official state guidance.

How We Handle What You Send Us

Every message is reviewed by someone on our editorial team before it's actioned. If you're flagging an error — say, an out-of-date welcome offer, a state that's no longer eligible, or a redemption threshold that's changed — we treat that seriously, since accuracy in this space matters more than most. Sweepstakes casino terms, eligible states, and coin bundles are updated by operators fairly regularly, and we rely partly on readers to help us catch changes quickly.

If you're reaching out about one of the platforms we cover, such as Spinblitz, Casino.Click, Free Spins, or any other site listed here, let us know which one and what specifically prompted your message. That context helps us verify the point faster and update our coverage if needed.

A Note on What We Do and Don't Cover

This site focuses on sweepstakes and social casinos — the sites offering Gold Coin and Sweepstakes Coin style play rather than traditional real-money wagering. If your question relates to a different kind of gambling site, it may fall outside what we can meaningfully help with. For readers interested in casino options outside the sweepstakes model, we also cover trusted non GamStop casinos in the UK, which operates under an entirely different legal framework and is worth checking separately if that's what you're actually after.

Response Times and What Counts as Urgent

We aim to reply within two working days for most enquiries. Corrections and accuracy reports are usually prioritised, since keeping the site's information current matters to every reader who visits after you. That said, we're not a live support desk — if you need an immediate answer about your own account, a pending redemption, or a time-sensitive promotion, contact the operator directly rather than waiting on us.

Thanks for taking the time to reach out. Reader feedback is a genuine part of how we keep this site accurate and useful, and we read every message that comes in.